PRODUCT FAQS
On this page you’ll find answers to some of the most common questions about our services, policies, and locations. However, if you have questions related to individual machines, please look at the FAQ sections on specific product pages.
For information about our delivery process, please see Shipping & Handling.
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WARRANTY & PARTS
BUYING & LEASING
LOCATIONS & DEMOS
WARRANTY & PARTS
WHAT IS VERONAS WARRANTY?
All of our machines come with a one-year warranty that covers replacement parts.
In addition, you’re entitled to lifetime technical support and advice from our team of technical specialists—customer service representatives with hands-on experience.
DOES VERONA SELL REPLACEMENT PARTS?
Yes, we carry the most common replacement parts for all machines in stock. In the unlikely event that the part you need is out of stock, we will have it back in very soon.
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BUYING & LEASING
Who can purchase online?
Unfortunatly online sales are limited to the continental United States only. If you live outside of the this region, not a problem, call and ask a customer service representative for information about your options.
How quickly do you ship online orders?
-Ground Shipments (up to 100 lbs.)
Typically within 24 hours. Once processed, ground shipments that are in stock will usually leave our facility in a day or less.
Once shipped you will receive an invoice with your tracking number.
-Freight Shipments (more than 100 lbs.)
Shipping times listed in cart are transit times only, please allow 72 hour for processing of shipment.
During processing, all freight shipments are fully inspected, tested, and packaged according to our strict standards this may take up to three business days.
Once shipped you will receive an invoice with your tracking number.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
IS FINANCING AVAILABLE FOR BAILEIGH MACHINES? CAN I LEASE A MACHINE INSTEAD OF BUYING IT?
Yes, we do offer financing. For more information or to access the lease application, visit our Leasing & Financing page.
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WHERE ARE VERONA PRODUCTS MADE?
We make products in manufacturing plants all over the world. We currently have factories in the USA, Portugal, Italy, Poland, England, Germany, China, and Taiwan.
WHERE CAN I GET AN IN-PERSON DEMO OF A MACHINE?
You can stop by during business hours at our Jacksonville location for a demo. For best results, you might want to call ahead to make sure that a given machine is in stock.
We can also help to put you in touch with a dealer in your area who can provide a demo. Please give us a call at (800)927-1340 to learn more about our local dealer network
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